Residents of Mykolaiv sent over 700 enquiries to the call centre in March

In March, residents of Mykolaiv sent 704 enquiries to the city’s «Call Centre 1588».

This was reported by Olena Bulavka, head of the public enquiries department at «Call Centre 1588», during an open staff meeting on Monday, 6 April, according to NikVesti.

«Municipal Enterprise «Mykolaiv Parks» — 2,458 enquiries, of which 420 concerned additional works. «Mykolaivvodokanal» received 159 enquiries from employees. 145 enquiries were received via Facebook, 111 of which were resolved, 75 of them with video evidence (67%). Currently, 640 enquiries are being processed,» said Olena Bulavka.

Regarding requests concerning manholes: as of the previous report, there were 35. Currently, 29 complaints have been received, 25 have been resolved, and 39 are being processed. Of these: Mykolaivvodokanal — 13, Ukrtelecom — 18, Zavodska Administration — two, Inhulskyi — two, ELU Avtodorig — one.

As a reminder, in Mykolaiv, residents of the building at 69 Kosmonavtiv Street are complaining about regular flooding of flats on the ground floor of the first block with sewage. According to them, the problem has been going on for years. The issue was reported by Nataliia Serhiienko, the owner of one of the flats, in the Contact Centre group at Mykolaiv City Council, writes NikVesti.

She says that the pipes and manholes for clearing the drains are located directly beneath the floors of the flats. As a result, when blockages occur, sewage rises into the flats. Consequently, emergency services have to clear the system within the flats, leading to unsanitary conditions and damage to property.

In a comment to NikVesti, the flat’s owner, Nataliia Serhienko, explained that the photos show the aftermath of the flooding, which occurred while they were away from home for two weeks. At the time, neighbours rang them to complain about a strong stench.

In Mykolaiv, residents of a block of flats are complaining about their flats being flooded with faeces. Photo provided to NikVesti by the flat owner

In Mykolaiv, residents of a block of flats are complaining about their flats being flooded with faeces. Photo provided by NikVesti, courtesy of the flat owner

In Mykolaiv, residents of a block of flats are complaining about their flats being flooded with faeces. Photo NikVesti provided by the flat owner

The woman adds that, due to the situation, she is forced to turn off the water in the building to prevent further flooding, which is causing conflicts with her neighbours.