«Kyivstar» users report the emergence of mobile communication — the company confirmed and stated that they are working on SMS and data
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- Alisa Melik-Adamian
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18:10, 13 December, 2023
After more than a day of interruptions, subscribers of the Kyivstar mobile communications operator reported on the restoration of services.
Users report this on social networks, writes NikVesti.
Subscribers started writing about the first appearance of the connection around 17:00.
However, there is still no talk of full recovery. Some subscribers reported that their phones restored communication after rebooting, others still have no connection and mobile Internet.
0 18:21 the chief product director of the company Mykhailo Nestor announced that Kyivstar company has resumed the voice call service. Now working on SMS and data.
We would like to remind you that on Tuesday, December 12, a major failure occurred in the work of the Kyivstar operator. Users have reported a lack of connection, the Internet, and the operator's website is also not working. In particular, the failure affected the operation of bank terminals and the notification system.
Later, Kyivstar stated that the cause of the large-scale disruption in work was a powerful hacker attack, but assured that the personal data of customers is safe. On the evening of December 12, the Kyivstar company announced that it had partially resumed the operation of fixed communication services (with stationary equipment).
The Kyivstar company cannot yet name the exact terms of the restoration of communication, but the process has already begun.
Kyivstar also believes that on December 12, a hacker attack was carried out on the company, the likes of which have not yet occurred in the telecommunications industry in the world.
Russian hackers from the Solntsepek group claimed responsibility for the cyber attack on the Kyivstar mobile operator. The Security Service of Ukraine stated that these hackers work in a division of the Main Directorate of the General Staff of the Armed Forces of the Russian Federation (GRU).
The company of the Ukrainian mobile operator Kyivstar denied the destruction of servers, which the Russians claim. They also said that personal data of subscribers is safe.
It also became known that Kyivstar subscribers could not use the services after the disconnection of the connection, which occurred in the morning of December 12, due to the blocking of the national roaming service.